RETURN POLICY

How to Return Your Order If you wish to return your order or exchange it for another item, you may do so within 14 days of receipt. The return is at the customer's own expense. Note that we do not accept goods that are not delivered directly to the specified address.

Reason for Return To help us improve, please take a moment to indicate the reason for your return by filling out the form provided.

[Fill in here]

Delivery Service

  • Home delivery costs DKK 69.00 per order, regardless of the purchase amount.
  • Orders under 500 DKK: 49 DKK shipping fee.
  • Orders of 500 DKK or more: Free shipping.
  • Delivery time is 1-3 business days within Denmark.

Flex Delivery
If you specify a location for the delivery (e.g., a shed or garage), Maecor disclaims responsibility for the item once it is scanned as delivered by the carrier. Responsibility is transferred to the buyer at that point.

Wrong or Missing Orders
For any issues with your order, please contact us at contact@maecor.com with your order number and relevant details.

Return Criteria
To ensure your return is processed smoothly, please adhere to the following guidelines:

  1. The returned item(s) must be in perfect condition: no defects, stains, unwashed, or unworn.
  2. Hats and caps must be returned in a box to prevent them from being squashed out of shape.
  3. Retain proof of dispatch (tracking number) to provide evidence in case the shipment is lost.
  4. Items returned in a non-sellable condition will not be refunded or exchanged and may be sent back to you.
  5. We reserve the right to refuse returns that do not comply with our return policy. The return and financial responsibility remain with you until the package reaches Maecor and a delivery confirmation is issued.

Steps to Return

  1. Pack Place the product(s) and the delivery note back into the original packaging. If the original packaging is missing, it may result in a reduction in the item's value. Tags and/or hangtags must still be attached as originally to the item. Securely seal the package with sufficient tape and affix the return label, ensuring the original shipping label is covered.

  2. Send the return to the following address:
    Kong Georgs vej 19, baghuset
    2000 Frederiksberg

  3. Refund Once our distribution center receives your return, a refund will be processed within 7 business days to your bank or credit card.

Additional Return Costs You are responsible for the shipping costs associated with returning the item. These costs are not covered by Maecor.

Refunds We will endeavor to process your refund within 7 working days of receiving your returned package.